Return & Refund Policy

At Aim Sports BD, customer satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.

1. Return Eligibility

You may request a return or exchange if:

You received a wrong product

The product is damaged or defective

The product size is incorrect (if applicable)

2. Return Timeframe

You must notify us within 3 days of receiving the product

Late requests may not be accepted

3. Product Condition

The product must be unused, unwashed, and in original condition

Original packaging, tags, and invoice must be intact

4. Non-Returnable Items

Used or damaged products (not caused by us)

Products without original packaging or tags

Clearance or discounted items (if specified as non-returnable)

5. Exchange Policy

Exchanges are subject to product availability

If the desired item is not available, a refund or alternative may be offered

6. Refund Policy

Refunds are processed only after we receive and inspect the returned product

Refund method will be discussed (e.g., mobile banking/bank transfer)

Delivery charges are non-refundable

7. Return Process

To initiate a return:

Contact us via phone or WhatsApp

Provide your order details and reason for return

Our team will guide you through the return process

8. Delivery Charges for Return

If the return is due to our mistake (wrong/damaged product), we will bear the delivery cost

Otherwise, the customer may need to pay the return delivery charge